Accessory supply service
The entire series of models including Ideal ONE, L6, L7, L8, L9, i6, and i8, for all categories of parts such as chassis, body, and maintenance consumables, can be accurately queried for model, year, VIN code, and OE number, ensuring 100% compatibility.
Professional technical support
Provide one-on-one solutions for professional issues such as configuration, installation, parameters, etc. Offer installation manuals, video tutorials, remote guidance and on-site guidance. Provide ideal training on new energy maintenance technologies and product knowledge.
Logistics delivery service
National logistics coverage, full journey trackable, safe and fast delivery. Supports offline store/warehouse pick-up at the store. Professional earthquake-proof packaging, compensation for any damage during transportation
Warranty and After-Sales Service
Quality issues are eligible for unconditional return or exchange. Uninstalled accessories can be returned without reason within 30 days. Regular accessories enjoy a 6-month/10,000-kilometer warranty, while wear-and-tear accessories have a 3-month/5,000-kilometer warranty.
Emergency and Value-added Services
Emergency spare parts are delivered within 24 hours with maximum speed. Faulty vehicles will be given priority for delivery. Exclusive points, discounts, priority services, and dedicated customer support for members.
Service channels
Official website online customer service: 24/7 real-time consultation. National offline service outlets: In-store consultation, installation, and after-sales service. Support for appointment reservations for accessories, installation, and technical consultation.
Guarantee of Authenticity
Striving for the improvement of quality, seeking customer satisfaction, pursuing perfect after-sales service, and aiming for the ultimate cost-effectiveness - only in this way can all those who trust the Unbound brand achieve a win-win situation. "Huayi Auto Parts" is always worthy of your trust.
Guaranteed to be genuine
The accessories are traceable.
Instant response
Response within 15 minutes for consultation, and handling within 4 hours for after-sales service.
Professional and reliable
The team consists of certified engineers for ideal new energy.
Full transparency
Transparent prices, transparent processes, and transparent after-sales services
Customer first
Complaints can be directly submitted to the management, and responses will be given within 24 hours.
